Privacy Policy
Introduction
LJ Projects Ltd ("we", "us", "our") is a property services company based in Malta. We are committed to protecting the privacy and security of the personal data we process in connection with our business activities and our website at https://www.ljprojectsltd.com/ (the "Website").
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, how long we keep it, and what your rights are under applicable data protection law.
This policy applies to:
- Visitors to our Website
- Individuals who contact us via forms, email, or telephone
- Prospective clients making property enquiries
- Clients with whom we have a contractual relationship
We may update this policy from time to time. The current version will always be published on our Website.
Who We Are — Data Controller
For the purposes of the General Data Protection Regulation ("GDPR") (EU Regulation 2016/679) and the Malta Data Protection Act (Chapter 586 of the Laws of Malta), the Data Controller is:
Email: info@ljprojectsltd.com
Telephone: +356 9909 6991
Personal Data We Collect
We collect and process the following categories of personal data:
3.1 Data You Provide Directly
- Full name
- Email address
- Telephone number
- Property enquiry details (e.g., preferred location, budget, property type)
- Any other information you voluntarily provide in a contact or enquiry form
3.2 Data Collected Automatically
When you visit our Website, we and our third-party service providers may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referral URL (the website that directed you to ours)
- Device identifiers
3.3 Cookie Data
We use cookies and similar tracking technologies on our Website. Please see Section 8 (Cookies) for full details.
Legal Bases for Processing
We only process your personal data where we have a valid legal basis to do so under Article 6 of the GDPR. The legal bases we rely on are:
| Legal Basis | When We Rely On It |
|---|---|
| Consent (Art. 6(1)(a)) | When you opt in to marketing communications or consent to non-essential cookies |
| Contract (Art. 6(1)(b)) | To respond to enquiries and fulfil our obligations under a contract with you or to take steps prior to entering into a contract |
| Legal Obligation (Art. 6(1)(c)) | Where processing is necessary to comply with applicable law (e.g., tax or anti-money laundering obligations) |
| Legitimate Interests (Art. 6(1)(f)) | To operate and improve our Website, prevent fraud, and pursue our legitimate business interests, where these are not overridden by your fundamental rights and freedoms |
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- Responding to enquiries: To contact you in response to a form submission, email, or telephone enquiry about our property services.
- Providing our services: To fulfil any contractual obligations where you engage our services.
- Website operation and improvement: To understand how visitors use our Website and to improve its performance and content.
- Marketing communications: Where you have given your consent, to send you updates, news, and promotional information about our services.
- Compliance: To comply with legal or regulatory obligations.
- Security and fraud prevention: To protect our Website and business against fraudulent, abusive, or unlawful activity.
Sharing Your Personal Data
We do not sell your personal data. We may share your data with the following categories of recipients only where necessary and on the basis described:
6.1 Third-Party Service Providers
- Website hosting provider
- Google LLC — Google Analytics
- Meta Platforms Inc. (Facebook & Instagram)
- LinkedIn Corporation — LinkedIn Insight Tag
- Email service provider
All third-party processors are required to process your data only on our instructions and in compliance with applicable data protection law.
6.2 Legal Disclosure
We may disclose your personal data to courts, law enforcement bodies, regulatory authorities, or legal advisers where required by law or to defend or exercise our legal rights.
6.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
International Transfers of Personal Data
Malta is a member state of the European Union. Your personal data is primarily processed within the European Economic Area (EEA). Where we transfer data outside the EEA — for example, to Google Analytics servers — we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Transfers to countries with an adequacy decision by the European Commission
You can obtain further information about the safeguards in place for international transfers by contacting us at info@ljprojectsltd.com.
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device when you visit a website.
| Cookie / Tool | Provider | Category | Purpose |
|---|---|---|---|
| WordPress session cookies | LJ Projects Ltd (first-party) | Strictly Necessary | Required for the Website to function correctly (login state, security tokens) |
| WP Rocket cache cookies | WP Rocket / first-party | Strictly Necessary | Website performance caching to improve page load times |
| _ga, _gid, _gat | Google Analytics (Google LLC) | Analytics | Track visitor behaviour, pages viewed, session duration, and traffic sources |
| _fbp | Meta Platforms Inc. | Marketing | Facebook/Instagram pixel to measure ad effectiveness and enable retargeting campaigns |
| li_fat_id, AnalyticsSyncHistory | LinkedIn Corporation | Marketing | LinkedIn Insight Tag for conversion tracking and retargeting on LinkedIn |
Strictly necessary cookies do not require your consent. Analytics and marketing cookies are only placed with your prior consent, which you may give or withdraw at any time via our Cookie Consent banner.
For more information about cookies, visit www.allaboutcookies.org.
Retention of Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our general retention periods are as follows:
| Type of Data | Retention Period |
|---|---|
| Contact form enquiries (no contract formed) | 24 months from the date of enquiry |
| Client data (contract formed) | 7 years from the end of the contractual relationship |
| Marketing communications data | Until you withdraw consent or unsubscribe |
| Website analytics data | 26 months (Google Analytics default), anonymised thereafter |
| Cookie consent records | 12 months from consent being given |
At the end of the applicable retention period, personal data is securely deleted or anonymised.
Your Rights Under the GDPR
As a data subject, you have the following rights under the GDPR and the Malta Data Protection Act. You may exercise any of these rights by contacting us at info@ljprojectsltd.com:
Obtain confirmation of whether we process your personal data and receive a copy of that data.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose collected.
Request restriction of processing in certain circumstances, e.g., while a dispute is resolved.
Receive your data in a structured, machine-readable format and transmit it to another controller.
Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent at any time where processing is based on your consent, without affecting prior lawful processing.
We do not carry out solely automated decision-making, including profiling, with significant legal effects.
We will respond to all rights requests within one calendar month. In complex cases this may be extended by a further two months, in which case we will inform you.
Right to Lodge a Complaint
If you believe that we have processed your personal data in breach of the GDPR or applicable Maltese data protection law, you have the right to lodge a complaint with the competent supervisory authority:
Level 2, Airways House, High Street, Sliema SLM 1549, Malta
Tel: +356 2328 7100 | idpc.info@idpc.org.mt
We would, however, appreciate the opportunity to address your concerns before you approach the IDPC, and ask that you contact us in the first instance at info@ljprojectsltd.com.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
- Encrypted data transmission using HTTPS/TLS
- Access controls limiting personal data access to authorised personnel only
- Regular software updates and security patches on our Website platform (WordPress)
- Use of reputable and GDPR-compliant third-party service providers
However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
Children's Privacy
Our Website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we may have collected data from a child, please contact us at info@ljprojectsltd.com.
Third-Party Websites
Our Website may contain links to third-party websites or social media platforms. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party websites and encourage you to read their respective privacy policies before submitting any personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Date of Issue" at the top of this document.
Your continued use of our Website after the updated policy has been published constitutes your acceptance of the changes, to the extent permitted by applicable law.
Contact Us
For any questions, requests, or concerns relating to this Privacy Policy or our data processing activities, please contact us:
